Jobs – Help Wanted
ALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
Connections are important, and we’re not talking about pairing a Bluetooth. We’re talking about that remarkable connection that happens between a customer and an associate who truly “gets” their needs. It’s that contagious “I wanna keep coming back” connection that we aspire to make as commonplace as hipster podcasts.
We’re Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees. We’re on a quest for a full-time Call Center Customer Experience Associate – Work From Home who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule.
If you’re looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $15.79. You will earn an extra $1.25/hour from 6:01pm to 10:00pm and an extra $2.25/hour from 10:01pm to 6:00am. Please note that our operating hours are 24×7. Afternoon, Evening and/or Overnight Hours are expected to be the primary hours you will work as a new hire to the organization. If it sounds like we’re on your frequency, then keep reading.
NOTE: There could be a live video interview required during our recruitment process.
What You’ll Do
You’ll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, you’ll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers.
You’ll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. You’ll also provide world-class service by selling them solutions that enrich their experiences.
And speaking of customer experiences, you’ll totally own that. That means you’ll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service.
Posted In: Jobs – Help Wanted
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ForKids is hiring!
At ForKids, we’re dreamers who find a way to make the impossible, possible through our hard work and dedication of breaking the cycle of homelessness and poverty for families and children. Now is your chance to join our talented, caring, compassionate and fast growing team! The following positions are currently open:
– Maintenance Technician I (Full-time, Norfolk) *new*
– Chef/Kitchen Manager (Full-time, Chesapeake)
– Healthcare Pathways Specialist (Full-time, Norfolk)
– Shelter Assistant (Part-time, Norfolk)
– Prevention & Outreach Specialist (Full-time, Suffolk)
– Relief Afterschool Assistant (as need, location varies)
– Relief Shelter Assistant (as needed, Norfolk)
If you or someone you know is interested please visit our website at https://www.forkids.org to apply.
Coordinator, Talent, Learning, Culture
Position Grade: Coordinator 1
Position Location: Flexible Location
About Leadership for Educational Equity
Leadership for Educational Equity is a nonprofit leadership development organization inspiring and supporting a network of civic leaders to eradicate the injustice of educational inequity.
Through one-on-one coaching, fellowships, workshops, and resources, LEE works to develop and inspire its members individually and collectively, across all disciplines – as policy makers, advocates, elected leaders and community organizers. LEE membership is free and currently open to all Teach For America corps members and alumni. LEE believes that when a diverse group of leaders, grounded in a commitment to equity, are in leadership roles, they will serve as a transformative force for and with students and communities.
LEE is a diverse team of passionate and talented individuals committed to making a difference. We are a high-growth, results-oriented organization that operates in an entrepreneurial environment deeply invested in continuous improvement. LEE is honored to have been selected as a LATINA Style 50 Award recipient and a “When Work Works” award recipient. We are also an Employer of National Service.
If you would like to become part of our team and join the fight for educational equity, or if you would simply like to learn more, please visit educationalequity.org.
The Talent, Learning, Culture (TLC) team drives and sustains the impact of LEE as an employer of choice through acquiring, engaging, and developing high quality, high potential, future-oriented, diverse talent. This team is responsible for talent recruitment, selection and onboarding, staff performance management and professional development, building an organization wide culture based on our core values, talent and mission.
The Coordinator, Talent, Learning, Culture (TLC) will support two subteams, the Talent subteam and the Learning & Culture subteam, within TLC, an 11 person team. The Talent subteam supports talent acquisition, staffing, compensation, benefits, administrative onboarding and offboarding, and more. They will support the Talent subteam by managing information and data accuracy in our Applicant Tracking System (ATS), advertising open roles, sourcing candidates, supporting various talent administration processes, and managing the team’s reporting. The Learning & Culture subteam supports performance management, employee engagement, and more. The Coordinator will also support the Learning & Culture subteam in the tracking of attendance and logistics of staff trainings. They will also take on other administrative duties as assigned across the team. The Coordinator, TLC reports to the Senior Director, Talent.
Position Location: Flexible
Travel Requirements: 10-15%; Travel for in-person staff learning opportunities, including our New Hire Experience (NHE), and team and/or org meetings when travel resumes. All travel is pending due to current restrictions on in-person engagement due to COVID-19.
Talent Acquisition (25%)
Entering and editing job descriptions within Google docs and the Applicant Tracking System (ATS)
Creating a strategy for job postings through analysis and research and executing this strategy through posting jobs
Managing LinkedIn recruitment strategies including job slots and In Mail campaigns
Sourcing candidates, including but not limited to creating sourcing materials and executing active recruitment strategies
Supporting hiring processes (i.e., resume review, interviewing, etc.) as needed
Creating standard reports on metrics for success including diversity of pools
Providing initial and ongoing technical training for staff within the ATS
Team Support and Administrative Logistics (25%)
Organizing and maintaining team files, organizational charts, dashboards, files, and trackers
Managing event/program logistics planning, including identifying and securing all logistics inclusive of arranging travel, lodging, meals, and transportation, for in-person events and online platforms (i.e., zoom) for virtual events
Creating and disseminating event communication via travel and logistics memos, emails, and serving as an event logistics contact person (for questions, needs, etc.)
Scheduling and providing technical expertise/support for virtual meetings and training sessions (e.g., zoom)
Executing timely payment on invoices and reconciling corporate American Express credit card
Managing the staffing inbox and miscellaneous inquiries to the Talent Admin and Info inboxes
Talent Administration (20%)
Administering staff data entries and personnel changes in LEE’s HRIS system (ADP) with accuracy and within timeline expectations
Managing communication from offer acceptance until start date for onboarding new staff
Creating and executing messages from Talent Admin for standard policies and practices
Supporting talent admin processes such as onboarding, offboarding, and personnel file management
Supporting compliance related activities such as annual trainings, new hire coursework, distribution and retrieval of acknowledgements, and administration of employment related documents
Data accuracy and reporting (20%)
Uploading materials (i.e., interview notes, exercises) and executing communication to candidates to ensure timely accuracy of Cornerstone
Creating standard reports on team metrics for success including diversity of hiring pools, participation in learning, and survey responses
Special Projects (10%)
Special projects as assigned by the Senior Director, Talent
Bachelor’s degree or commensurate years of work experience
2 years of professional work experience
Strong written and verbal communication with exemplar attention to detail
Desire to work independently and be a self-starter, while being an effective collaborator with internal staff and external constituents
Exposure to or interest in learning data reporting and accuracy
Exceptional organization and project management skills
Ability to thrive in a fast-paced, high volume, results-oriented, deadline-driven environment with a sense of possibility, high expectations
Professional maturity and ability to demonstrate a high level of confidentiality
Proficient knowledge of Microsoft Office (Outlook, Word, Excel)
Mindset of continuously learn with a desire to grow in HR skills and knowledge
Deep alignment and understanding of LEE’s mission, core values, and commitment to becoming an antiracist organization
Strong, demonstrated commitment to diversity, equity & inclusion
Experience in an HR operations role
Proven ability to effectively communicate and collaborate within a geographically dispersed team
Experience managing data accuracy within ATS and/or HRIS platforms
Experience working with G Suite, ADP, and Cornerstone (ATS)
Benefits and Pay
This role is non-exempt and paid an hourly rate. Pay for this position is competitive and based upon relevant experience and cost of labor for your location. Please use the following link to learn more about compensation for this position: https://educationalequity.org/applicant-resources#sec3. In addition, LEE offers a comprehensive benefits package that includes health, dental and vision coverage for spouses, families and domestic partners; employer-paid basic life and AD&D insurance and short and long-term disability insurance; a retirement package with employer match; family and parental leave benefits; generous paid time off and an organization-wide winter break between Christmas Day and New Year’s Day.
An Equal-Opportunity Employer with a Commitment to Diversity
Leadership for Educational Equity is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job.
An affirmative action-equal opportunity employer.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.